MYSTERY SHOPPERS ARE ON THE WAY. IS YOUR STORE PREPARED?
The Cenex® Retail Excellence Daily (RED) mystery shop program is vital for ensuring brand integrity and great customer experiences across the entire network of Cenex locations. While the competitive landscape continues to evolve and change, it is more important than ever that we continue to gather information that will help you to better position your business against the competition and improve the overall level of service. As we well know, better customer service leads to satisfied guests and repeat business!
MYSTERY SHOP EVALUATION CHECKLIST
Prepare your store, and your store team, for the upcoming round of shops by carefully going through each question. If you need help or have any questions along the way, contact your Cenex Representative.
RED EVALUATION CHECKLIST
Select one of the following categories to view each question the mystery shopper will be evaluating.