CUSTOMER SERVICE

Were all employees easily identifiable with a professional appearance? (Apparel can be Cenex logoed, or proprietary store logoed.)

  YES. All standards were met.
  Employees were not easily identifiable with a name tag or branded uniform.
  Employees not well-groomed.


Did the employee(s) behave professionally and with courtesy during your visit including greeting and thanking you?

  Yes. All standards were met.
  The employee did not make eye contact with me.
  The employee did not greet me.
  The employee did not offer me a farewell.
  The employee did not thank me.
  The employee was talking with another associate during the transaction.
  One or more employees were rude or unprofessional to another customer.

RED EVALUATION CHECKLIST

Select one of the following categories to view each question the mystery shopper will be evaluating.